Moscow and Paris, September two 2020
Atos, a global leader in digital transformation, has effectively launched a global support venture for its new client PERI, a single of the world’s largest manufacturers and suppliers of formwork and scaffolding techniques, to deliver support for a lot more than seven,000 PERI staff across fifty six nations.
Due to the fact the start off of this agreement, which commenced in November 2019, the company has effectively implemented 3 introductory phases, which now deliver a centralized consumer support desk to support a lot more than seven,000 PERI staff throughout the world. Atos not only enhanced the high quality of support and improved person fulfillment, but also minimized support costs.
“In unique regions of PERI’s presence, the IT support support was fragmented – someplace the operate was carried out with community contractors, someplace the issues have been solved by the company’s very own sources. Synergy with Atos allowed us to unify the support shipping and delivery technique, develop a common idea for tracking benefits and establish critical general performance indicators, which simplified both the system of contacting support and its handle by the administration,” reported Pavel Puzanov, IT Manager of Japanese and Northern Europe, PERI GmbH.
In the current phase, Atos totally provides 1st line support, which features each working day support problems this kind of as incident administration, info requests, access administration in addition to support of business apps. Atos is now beginning the following section which will deliver next line support for PERI end users. New directions of digital transformation of the client are getting designed and talked over.
“Having entered the operational section of the venture at the time of the global pandemic crisis, when staff are switching to a distant method of operate, and person requests are buying a unique character because of to alterations in the company, we however managed to well timed answer to the prevailing situations and be adaptable in providing expert services throughout the COVID-19 time period, whilst observing all the conditions of the SLA,” reported Sergey Klyuev, Head of Infrastructure and IT Products and services of Atos in Russia.
The PERI international end users support venture has come to be a single of the largest Atos initiatives in Russia in conditions of its geography. Offering support in Russian, English and German, Atos managed to fulfill the large needs of the client for the degree of language expertise of the team.
“Thanks to cooperation with PERI, our experts have been equipped to the moment once more exhibit the skills of Atos in Russia on the international current market, providing high quality support to a lot more than seven,000 end users all-around the globe. We are open to further more initiatives with PERI and are ready to deliver adaptable support to the client in the altering current market situations,” reported Edgars Puzo, CEO of Atos in Russia and CIS.
Atos is a global leader in digital transformation with 110,000 staff in 73 nations and yearly income of € twelve billion. European quantity a single in Cloud, Cybersecurity and Substantial-Effectiveness Computing, the Team provides finish-to-finish Orchestrated Hybrid Cloud, Significant Info, Business enterprise Applications and Electronic Workplace solutions. In the Uk & Eire Atos provides business know-how solutions for some of the country’s largest public and private sector organisations The Team is the Throughout the world Information and facts Engineering Companion for the Olympic & Paralympic Games and operates beneath the models Atos, Atos|Syntel, and Unify. Atos is a SE (Societas Europaea), shown on the CAC40 Paris stock index.
The intent of Atos is to help layout the foreseeable future of the info space. Its skills and expert services support the improvement of awareness, education and exploration in a multicultural approach and lead to the improvement of scientific and technological excellence. Throughout the globe, the Team permits its shoppers and staff, and customers of societies at massive to are living, operate and develop sustainably, in a secure and safe info space.
International: Laura Fau | [email protected] | +33 6 73 sixty four 04 eighteen | @laurajanefau
Russia: Ann Terentyeva | [email protected] |+7 930 416-forty three-ninety three