The former TalkTalk Engineering Director explained that sustaining the high quality and ability of their telephone strains experienced been a precedence for the vital strength retailer, which was just lately purchased by Ovo Energy. Telephone strains ended up considered essential by Clayson due to the fact susceptible or isolated users of the community, and individuals with out an net connection, would need to have a trustworthy line on which to access enable should they need to have it.
By concentrating on establishing their mobile app, a lot more prospects ended up able to troubleshoot and self-provide with out owning to test and speak to a phone centre.
SSE Energy Providers CIO Officer Philip Clayson at our #virtualCIOsymposium: “We experienced a strong small business continuity approach, which we experienced examined, which stood up truly nicely in the encounter of the pandemic”
— cbronline (@cbronline) April 23, 2020
Speaking at NS Media Group’s Digital CIO Symposium – a gathering of senior small business and know-how executives by CBR and NS Tech – Clayson spoke about their new app and its good results across the several app stores in dialogue with Computer small business Review Editor Ed Targett.
”Workers have completed an definitely wonderful position in the very last pair of weeks by opening up journeys that ended up in the roadmap and pushing ahead functionalities to be produced, and clearing the enhancement backlogs,” Clayson explained.
“The amount of money of downloads of the app from the several app stores have been large, the scores on the app stores have long gone through the roof. We have been super delighted with the end result there, and obviously each and every human being who utilizes the app is one particular a lot less human being who is seeking to get through by telephone, which frees up the ability for individuals who can only truly use the telephone.”
You can see the complete online video interview with SSE Energy Providers CIO Philip Clayson at the Digital CIO Symposium portal.