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36% of call centre agents have been threatened with violence: Study

As a lot of as 36 for each cent of get in touch with centre agents have been threatened with violence though 21 for each cent of feminine get in touch with centre agents have been sexually harassed by clients, in accordance to a review launched on Friday.

Not only this, 81 for each cent of the agents have skilled shopper abuse, though 41 for each cent of agents want AI to deal with intricate phone calls and 40 for each cent of agents worry AI will choose absent their work opportunities, in accordance to ASAPP, the artificial intelligence (AI) research-driven enterprise, which has posted the report, CX: The Human Aspect.

Three million People in america do the job as get in touch with centre agents and virtually just one million in India. Having said that, a lot of face abuse day by day from clients, so considerably that one.2

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