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Ahead of the COVID-19 pandemic, telehealth was more of a novelty than a requirement. The principle of touching base with a medical doctor remotely was promising, but there ended up hurdles.
Now, however, with quite a few of those hurdles at the very least temporarily lifted – owing to coverage improvements at the federal amount – more consumers have gained a style of what telehealth is like. And most favored it, at the very least enough to want to keep using it following the pandemic has come to be a memory.
That was the most important discovering of a new Sykes study that polled 2,000 Individuals in March on how their views on digital care have improved within just the earlier yr. And it will come at a time when most Individuals have now experienced telehealth in some kind: In March 2020, less than 20%